How do I return?

  • Enter your details in the form below

  • Follow the instructions 

  • You will get a confirmation email with the shipping guidelines once the return request is approved

  • If you paid via PayPal you may be eligible for free returns (PayPal Returns on us)

 

What items are returnable?

You have 14 days from delivery to return your order.

  • Within 14 days of receipt of your shipment

  • In original condition

  • Unused

  • In the original packaging

  • Custom bridles are none refundable and only accepted in return for store credit

Free gifts or promotional items are not returnable.

Are there any charges for return?

  • Original shipping charges are non-refundable

  • You are responsible for the charges of the return shipping

  • If exchanging an item for a different size, you will be required to pay for any new postage costs

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Please follow the instructions below